Quality Control Training - Quality Inspector
Quality Assurance Technicians

The work
Quality control technicians, also known as quality assurance technicians, work across the manufacturing, commercial and public sectors, and are responsible for carrying out checks on products and processes to ensure they meet predetermined national and international quality standards, for example, ISO 9000. Their work also includes putting in quality management systems to continually improve the standard of product or service being offered.
Some examples are outlined below and offer an insight into the duties carried out by technicians in particular sectors:
Food and drink manufacturing - setting up Hazard Analysis and Critical Control Point (HACCP) procedures (widely used quality assurance system in food production where hazards are removed at specified stages throughout the production process), including microbiological, chemical and physical tests on samples; making sure labeling is accurate; and checking that production methods conform to relevant legislation.
Manufacturing engineering – monitoring each stage of the production process, using methods such as statistical sample analysis to make sure that products or components fall within specified tolerance levels; inspecting materials and products for defects using a combination of visual checks and non-destructive testing (NDT) methods, such as ultrasonic, X-rays and resonant testing. For more details, see the profile for NDT Technician.
Local government administration – carrying out departmental and interdepartmental performance reviews to ensure quality standards are meeting internal and external benchmarks; identifying areas of weakness and drawing up recommendations for corrective action; monitoring key performance indicators (KPIs); and developing strategies to enhance the quality of services provided to the public.
Generic duties common to all sectors include:
• monitoring client/customer feedback and complaints, and passing on issues to managers where necessary
• assessing and rating suppliers
• reviewing and updating quality control and assurance policies in line with new quality guidelines and standards
• training and mentoring new staff
• producing reports for quality managers.
Quality control technicians usually work in a team under the supervision of a quality manager.
Hours and Environment
Technicians working in the public or business sector normally work 35 to 40 hours a week, Monday to Friday. Technicians in manufacturing may work on a shift rota, including evenings and weekends.
Workplaces vary, depending on the sector but include offices, laboratories and factory production lines.
Skills and Interests
To be a quality control/assurance technician you should:
• have excellent verbal and written communication skills
• have technical knowledge relevant to your sector
• have knowledge of legislation and guidelines relevant to your sector
• be well organized with a systematic approach to work
• be able to priorities workloads
• be able to meet project deadlines
• pay close attention to detail
• be able to work as part of a team.
Entry
Most technicians working in quality assurance and control have experience and/or qualifications relevant to their sector.
Applicants need to show enough understanding of Math and English/French so that to be qualify for admission into our Quality Control Certification.
Training
Canada College provides you with the theoretical part of the program. The program is thought either in campus or online. If you are taking this program as online mode, you need to find an employer/organization related to your sector to provide you with a training environment.
Training is carried out on the job and will cover internal testing procedures and quality standards, as well as external regulations. Some examples include:
• Performing Engineering Operations levels.
• Laboratory and Associated Technical Activities (Industrial).
• Food and Drink Manufacturing Operations.
• Business and Administration.
• Quality Management.
Opportunities
Opportunities are available in all sectors. Quality control and assurance is playing an increasingly important role as a way of demonstrating a company's competitiveness in a global market.
With experience and further training, technicians can progress to supervisory, management and policy research positions. As many of the quality assurance and control methodologies and techniques are generic, there may be opportunities to move across sectors into a higher position or into a consultancy firm.

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CANADA

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